REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant codes of practice and legislative requirements including local regulations

Relevant OHampS and environmental procedures and regulations

Workplace procedures and policies for the use of communication systems in a taxicab

Procedures and protocols for the use of communication systems during an emergency

Features of various communication systems

Basic communication techniques including the phonetic alphabet

Basic principles of effective communication

Basic barriers to effective communication and how to overcome them

Required skills

Communicate effectively with others when using communication systems in a taxicab including both during transmission and receipt of information

Communicate effectively with multilingual persons or persons with limited ability to speak or understand English

Read and interpret operating instructions procedures information and signs relevant to the use of communication systems in a taxicab

Apply relevant codes of practice

Complete documentation related to the use of communication systems in a taxicab

Operate electronic communication equipment to required protocol

Interpret and follow operational instructions and prioritise work

Work collaboratively with others when using communication systems in a taxicab

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Identify report andor rectify any problems that may arise when using communication systems in a taxicab in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may occur when using communication systems in a taxicab

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Undertake preoperational checks for communications systems and equipment

Carry out minor routine maintenance procedures for communications equipment

Plan own work including predicting consequences identifying improvements and interpreting information from the communication systems to increase opportunities for fares

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of

operating a taxicab communication system effectively

communicating effectively using communication systems

maintaining communication equipment operational status

using communication system during emergencies

identifying communication system problems or faults and taking appropriate action

maintaining workplace records and documentation

completing work systematically with the required attention to detail without damage to goods or equipment

showing evidence of application of relevant workplace procedures

showing evidence of an understanding of relevant regulations and codes

showing evidence of an understanding of OHampS regulations and hazard prevention policies and procedures

showing evidence of an understanding of workplace procedures and work instructions relating to the use of communication equipment

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Assessment of this unit must be undertaken on actual taxi radio equipment

Communication system may include:

Equipment and technology may include:

Messages are interpreted by:

Communication may involve:

Communication problems may include:

Workplace procedures may include:

Information/documentation may include:

Worksite environment may include: